Professional Vehicle Safety & Roadside Protection

1. Service Agreement

By using Voyage Road Guardians services, you agree to these terms. Our services include vehicle safety inspections, emergency roadside assistance, and related automotive safety services.

2. Service Availability

We strive to provide 24/7 emergency services but cannot guarantee availability during extreme weather conditions or natural disasters. Response times may vary based on location and demand.

3. Payment Terms

Payment is due at time of service unless prior arrangements are made. We accept cash, credit cards, and approved business accounts. Prices are subject to change without notice.

4. Limitation of Liability

Our liability is limited to the cost of services provided. We are not responsible for pre-existing vehicle conditions or damages not directly caused by our services.

5. Customer Responsibilities

Customers must provide accurate vehicle information and safe access to vehicles. You are responsible for removing valuable items before service.

6. Warranty

We warrant our services for 30 days from completion. This warranty covers workmanship but not normal wear or customer modifications.

7. Dispute Resolution

Disputes will be resolved through binding arbitration in accordance with Illinois state laws.

Information We Collect

We collect personal information including name, phone number, location data (for emergency services), vehicle information, and service history to provide automotive safety services.

How We Use Your Information

Your information is used to provide requested services, maintain service records, send appointment reminders, process payments, and improve our services. We may contact you for follow-up service and satisfaction surveys.

Information Sharing

We do not sell personal information. We may share information with service partners (towing companies, repair facilities) only as necessary to provide requested services. We may disclose information if required by law.

Data Security

We implement appropriate security measures to protect your personal information including encrypted data transmission and secure data storage systems.

Your Rights

You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time while continuing to receive service-related communications.

Cookies and Tracking

Our website uses cookies to improve functionality and analyze usage. You can control cookie settings in your browser.

Contact Information

For privacy-related questions, contact us at [email protected] or +1 (555) 287-9404.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and remember your preferences.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality including security and accessibility features.

Functional Cookies: Remember your preferences and improve your experience with our service request forms.

Analytics Cookies: Help us understand how visitors use our site to improve our services and website performance.

Managing Cookies

You can control cookie settings in your browser. Disabling certain cookies may limit website functionality but will not prevent access to our emergency services.

Third-Party Cookies

We may use third-party services for analytics and customer support that may place their own cookies. These are governed by their respective privacy policies.

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this notice and our Privacy Policy.

Copyright Policy

Voyage Road Guardians respects intellectual property rights and expects users to do the same. We respond to valid copyright infringement notices under the Digital Millennium Copyright Act (DMCA).

Filing a DMCA Notice

If you believe content on our website infringes your copyright, please provide:

• Your contact information
• Description of the copyrighted work
• Location of infringing content on our site
• Statement of good faith belief
• Statement of accuracy under penalty of perjury
• Your physical or electronic signature

Counter-Notification

If you believe content was removed due to mistake or misidentification, you may file a counter-notification containing required legal elements.

Contact for DMCA

Send DMCA notices to: [email protected] with "DMCA Notice" in the subject line.

Repeat Infringers

We may terminate relationships with users who are repeat copyright infringers.

Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

Right to Access

You have the right to request access to your personal data and receive a copy of the personal data we hold about you.

Right to Rectification

You have the right to request correction of incomplete or inaccurate personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the original purpose.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your personal data to another service provider in a structured, commonly used format.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer at the same email address.